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Terms & Conditions

Terms & Conditions

By using Afro Student Living, you agree to comply with the platform’s accommodation policies, verification procedures, booking process, payment rules, and user responsibilities.

About Afro Student Living

Afro Student Living is a student accommodation platform that helps students find and request verified accommodation options across Nigeria. The platform connects students, landlords, property owners, and accommodation providers through an admin-reviewed process.

Platform Usage

Users must use Afro Student Living lawfully, honestly, and responsibly. Users must not misuse the platform, submit false information, attempt fraud, interfere with the website, or use the platform for unlawful activity.

Student Accounts and Verification

Students may be required to create an account, submit personal information, upload verification documents, and provide booking details before a booking request can be reviewed.

Afro Student Living reserves the right to request proof of university admission, enrollment, student identification, or other supporting documents before approving bookings.

Booking Requests

Accommodation requests are subject to admin review, student verification, property availability, and platform approval before confirmation.

A booking request is not a final confirmed accommodation agreement until it has been reviewed and approved by Afro Student Living and any required payment or check-in process has been completed.

Payments

Payments should only be made through the official Afro Student Living payment process. Students should not make separate payments directly to landlords, property owners, or third parties unless officially instructed by Afro Student Living support.

When payment is completed, the payment may be held by Afro Student Living pending check-in confirmation or admin review. Release, refund, cancellation, or dispute decisions are handled according to Afro Student Living’s Booking Policy.

Held Payments and Release

Afro Student Living may hold completed payments until check-in has been confirmed or until the booking has been reviewed by admin. A held payment does not automatically mean immediate release to the landlord or property owner.

Cancellations, No-Shows, and Refunds

Cancellation requests, no-show cases, delayed check-ins, refund requests, payment disputes, and property issues are reviewed according to Afro Student Living’s Booking Policy.

Property Listings

Property owners and landlords are responsible for ensuring listing accuracy, pricing transparency, accommodation availability, and the truthfulness of all property details submitted to Afro Student Living.

Afro Student Living may approve, reject, unpublish, edit, or remove property listings where needed for safety, accuracy, compliance, platform quality, or user protection.

Property Information

Afro Student Living aims to display accurate property details. However, property information may be provided by landlords, property owners, or third parties. Students should review all property details carefully and contact support where clarification is needed.

User Responsibility

Users are responsible for providing accurate information, checking booking details carefully, responding to communication from Afro Student Living, and following the correct booking, payment, and verification process.

Prohibited Activities

Users must not:

  • Submit false, misleading, incomplete, or fraudulent information
  • Upload documents that do not belong to them
  • Attempt to bypass Afro Student Living’s payment or verification process
  • Make or request unofficial payments outside the platform process
  • Harass, threaten, abuse, or mislead students, landlords, staff, or platform users
  • Use the platform for scams, illegal activity, or unauthorised commercial activity
  • Interfere with website security, code, data, or platform operations

Third-Party Services

Afro Student Living may use third-party services for payments, email, hosting, databases, file storage, authentication, communication, analytics, or security. Use of those services may also be subject to their own terms and policies.

Platform Availability

Afro Student Living aims to keep the website available and functional, but we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, third-party service issues, or updates.

Limitation of Liability

Afro Student Living is not responsible for losses caused by false information submitted by users, third-party service failures, user negligence, external payment provider delays, landlord actions, property owner actions, or circumstances outside our reasonable control.

Account Suspension or Removal

Afro Student Living may suspend, restrict, or remove access to users who breach these Terms, submit suspicious information, misuse the platform, or create safety, fraud, or trust concerns.

Changes to These Terms

Afro Student Living may update these Terms & Conditions from time to time. Continued use of the platform after updates means users accept the updated Terms.

Contact

For legal or terms-related inquiries contact: support@afrostudent-living.com

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