Afro Student Living respects your privacy and is committed to protecting personal information submitted by students, landlords, property owners, and website users.
Afro Student Living may collect information when users submit forms, create accounts, request bookings, make payments, submit properties, upload verification documents, or contact support.
The information we may collect includes:
We use collected information to operate Afro Student Living, review bookings, verify users, process payment records, manage property submissions, communicate with users, and improve platform safety.
We may use your information to:
Documents uploaded by students and landlords may be used for verification, booking review, property review, and security checks.
Users should only upload documents that are accurate, valid, and legally theirs to submit.
Afro Student Living may store payment reference numbers, payment status, paid dates, wallet status, held amounts, release status, and related booking payment records for booking management purposes.
Card or bank payment details are processed by the payment provider. Afro Student Living does not store full card details on the website.
When a student completes payment, Afro Student Living may record the payment as completed and held pending check-in confirmation or admin review.
These records may be used to manage booking status, check-in confirmation, refund review, release review, admin reporting, and support communication.
Afro Student Living may use trusted third-party services including hosting, database storage, authentication, payment processing, email delivery, file storage, analytics, security, and communication tools.
These third-party services may process limited information where needed to provide the platform services.
Afro Student Living may share necessary booking or property information with students, landlords, property owners, payment processors, email service providers, support providers, or technical service providers where needed to operate the platform.
Afro Student Living does not sell personal information to third parties.
By using Afro Student Living, users agree that the platform may contact them by email, phone, WhatsApp, or other reasonable communication channels regarding bookings, payments, verification, property submissions, or support.
Afro Student Living uses reasonable technical and organisational measures to protect user data. However, no online platform can guarantee complete security.
Users are responsible for providing accurate, complete, and updated information. Afro Student Living is not responsible for issues caused by incorrect or outdated information submitted by users.
Afro Student Living may retain booking, payment, verification, property, and communication records for operational, legal, security, dispute resolution, and accounting purposes.
Users may contact Afro Student Living to request correction, review, or deletion of certain personal information, subject to legal, operational, security, and record-keeping requirements.
Afro Student Living may update this Privacy Policy from time to time. Continued use of the platform after updates means users accept the updated policy.
For privacy-related inquiries contact: support@afrostudent-living.com